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MMC Japan has just issued to Mazda Distributors and Dealers worldwide this following Bulletin which I have copied (as I wont publicise the original).
Japan have been aware for sometime about the AIO Tweaks and will no longer cover Connect (MZD or Mazda Connect) on any car which has been modified while under new car warranty IF there are software or hardware issues.
Technically from now on when your Mazda Dealer updates any Connect Firmware and sees prior to that there has been tweaks or wallpaper applied they must note down such customer/owner alterations on said Repair/Servicing Order and ask and confirm the car owners permission to upgrade Connect Firmware, IF the owner/customer agrees and then Connect system crashes the owner is therefore responsible not Mazda or servicing/repairing authorized Mazda Dealer as the owner/customer had previous unapproved CMU installs, or IF after Firmware upgrade any owner/customer non approved alterations are lost or deleted, or Connect Hardware or Connect Software becomes defective or non operational the Mazda Dealer or Mazda are not responsible for any such losses or repair or fix costs.
As we know all versions of 59.00.502A onwards will not allow any Firmware rollback or current AIO Tweaks, Mazda has specifically "incorporated countermeasures" to prevent such Connect modifications from 502.
It is worth noting that Mazda has never stated or said that Connect is or was 'open source'.
Obviously what you do to your car when out of new car warranty is your business, however, IF your car is still under NCW I strongly advise not to change system. Connect Firmware updating has never been made officially available for owners to self install.
Anyway as always don't shoot the messenger....
____________________________________________________________________________
Copied from Mazda bulletin to Dealers worldwide.
Web-site: You Can Hack Some Mazda Cars with a USB Flash Drive
https://www.bleepingcomputer.com/news/security/you-can-hack-some-mazda-cars-with-a-usb-flash-drive/
While the word “hacking” is used in the article, note that customizations cannot be carried out remotely by a third party. Also customizations do not impact functions other than Connect. (Driving functions, for example, cannot be affected.)
MAZDA CORRESPONDENCE AND SUPPORT
Mazda does not recommend such customizations due to the possibility of unexpected problems. The latest version of Connect software (v59.00.502) incorporates countermeasures globally not to allow such customizations.
Mazda is not responsible if updating the Connect software to the latest version resulted in that the customizations by any unauthorized software become invalid.
REQUEST FOR CUSTOMER CARE
Since the customer might have customized the wallpaper etc. using unauthorized software, before updating the Connect software, get his/her approval about following notes to prevent trouble.
Notes for the update
- If Connect is customized using unauthorized software, those customizations will become invalid after updating to the latest version.
- Unauthorized customization software will not work after updating Connect software to the latest version.
- The latest version of Connect firmware cannot be rolled back to the older one.
- Mazda does not recommend unauthorized customizations, and any issues related to it will not be covered under the Mazda warranty policy.
Questions and Answers
Q1: Is Mazda aware of this article on the internet?
A1: Yes, we are. Mazda does not recommend installing unauthorized software via USB or other devices to customize the settings of Connect (including wallpaper, icon layout, video playback while driving, etc.) due to the potential for unexpected problems. The latest version of Connect software incorporates global fixes not to allow the customizations mentioned in the article.
Q2: Is there any concern that customizations can be carried out remotely by a third party since the article says “hacking”?
A2: No, there is not. Please be assured and note that customizations cannot be carried out remotely by a third party, while the word “hacking” is used in the article.
Q3: Will you conduct a recall or proactive service action?
A3: These customizations cannot be carried out remotely by a third party, and can affect only on limited settings on Connect, thus there is no significant safety risk. For these reasons, Mazda will not conduct a recall or proactive service action, but customers who would like their Connect system updated to the latest version can have that done at their Mazda authorized repairer.
(From a customer who has done unauthorized customization.)
Q4: Can I keep using my customization (for example, playing video or customized wallpaper) after my Connect software is updated to the latest version (Ver.59.00.502)?
A4: No, you won’t be able to use your own customization. Mazda does not recommend unauthorized software installation due to the potential for unexpected problems. On the other hand, Mazda recommends using the less vulnerable latest version software, with safety and security. Please be aware that any issues suspected due to unauthorized software will not be covered under the Mazda new car warranty policy.
Kimiaki Inooka
Manager, Technical Information Gr.
Technical Service Dept.
Mazda Motor Corporation
Japan have been aware for sometime about the AIO Tweaks and will no longer cover Connect (MZD or Mazda Connect) on any car which has been modified while under new car warranty IF there are software or hardware issues.
Technically from now on when your Mazda Dealer updates any Connect Firmware and sees prior to that there has been tweaks or wallpaper applied they must note down such customer/owner alterations on said Repair/Servicing Order and ask and confirm the car owners permission to upgrade Connect Firmware, IF the owner/customer agrees and then Connect system crashes the owner is therefore responsible not Mazda or servicing/repairing authorized Mazda Dealer as the owner/customer had previous unapproved CMU installs, or IF after Firmware upgrade any owner/customer non approved alterations are lost or deleted, or Connect Hardware or Connect Software becomes defective or non operational the Mazda Dealer or Mazda are not responsible for any such losses or repair or fix costs.
As we know all versions of 59.00.502A onwards will not allow any Firmware rollback or current AIO Tweaks, Mazda has specifically "incorporated countermeasures" to prevent such Connect modifications from 502.
It is worth noting that Mazda has never stated or said that Connect is or was 'open source'.
Obviously what you do to your car when out of new car warranty is your business, however, IF your car is still under NCW I strongly advise not to change system. Connect Firmware updating has never been made officially available for owners to self install.
Anyway as always don't shoot the messenger....
____________________________________________________________________________
Copied from Mazda bulletin to Dealers worldwide.
Web-site: You Can Hack Some Mazda Cars with a USB Flash Drive
https://www.bleepingcomputer.com/news/security/you-can-hack-some-mazda-cars-with-a-usb-flash-drive/
While the word “hacking” is used in the article, note that customizations cannot be carried out remotely by a third party. Also customizations do not impact functions other than Connect. (Driving functions, for example, cannot be affected.)
MAZDA CORRESPONDENCE AND SUPPORT
Mazda does not recommend such customizations due to the possibility of unexpected problems. The latest version of Connect software (v59.00.502) incorporates countermeasures globally not to allow such customizations.
Mazda is not responsible if updating the Connect software to the latest version resulted in that the customizations by any unauthorized software become invalid.
REQUEST FOR CUSTOMER CARE
Since the customer might have customized the wallpaper etc. using unauthorized software, before updating the Connect software, get his/her approval about following notes to prevent trouble.
Notes for the update
- If Connect is customized using unauthorized software, those customizations will become invalid after updating to the latest version.
- Unauthorized customization software will not work after updating Connect software to the latest version.
- The latest version of Connect firmware cannot be rolled back to the older one.
- Mazda does not recommend unauthorized customizations, and any issues related to it will not be covered under the Mazda warranty policy.
Questions and Answers
Q1: Is Mazda aware of this article on the internet?
A1: Yes, we are. Mazda does not recommend installing unauthorized software via USB or other devices to customize the settings of Connect (including wallpaper, icon layout, video playback while driving, etc.) due to the potential for unexpected problems. The latest version of Connect software incorporates global fixes not to allow the customizations mentioned in the article.
Q2: Is there any concern that customizations can be carried out remotely by a third party since the article says “hacking”?
A2: No, there is not. Please be assured and note that customizations cannot be carried out remotely by a third party, while the word “hacking” is used in the article.
Q3: Will you conduct a recall or proactive service action?
A3: These customizations cannot be carried out remotely by a third party, and can affect only on limited settings on Connect, thus there is no significant safety risk. For these reasons, Mazda will not conduct a recall or proactive service action, but customers who would like their Connect system updated to the latest version can have that done at their Mazda authorized repairer.
(From a customer who has done unauthorized customization.)
Q4: Can I keep using my customization (for example, playing video or customized wallpaper) after my Connect software is updated to the latest version (Ver.59.00.502)?
A4: No, you won’t be able to use your own customization. Mazda does not recommend unauthorized software installation due to the potential for unexpected problems. On the other hand, Mazda recommends using the less vulnerable latest version software, with safety and security. Please be aware that any issues suspected due to unauthorized software will not be covered under the Mazda new car warranty policy.
Kimiaki Inooka
Manager, Technical Information Gr.
Technical Service Dept.
Mazda Motor Corporation