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Discussion Starter · #1 · (Edited)
MMC Japan has just issued to Mazda Distributors and Dealers worldwide this following Bulletin which I have copied (as I wont publicise the original).

Japan have been aware for sometime about the AIO Tweaks and will no longer cover Connect (MZD or Mazda Connect) on any car which has been modified while under new car warranty IF there are software or hardware issues.

Technically from now on when your Mazda Dealer updates any Connect Firmware and sees prior to that there has been tweaks or wallpaper applied they must note down such customer/owner alterations on said Repair/Servicing Order and ask and confirm the car owners permission to upgrade Connect Firmware, IF the owner/customer agrees and then Connect system crashes the owner is therefore responsible not Mazda or servicing/repairing authorized Mazda Dealer as the owner/customer had previous unapproved CMU installs, or IF after Firmware upgrade any owner/customer non approved alterations are lost or deleted, or Connect Hardware or Connect Software becomes defective or non operational the Mazda Dealer or Mazda are not responsible for any such losses or repair or fix costs.

As we know all versions of 59.00.502A onwards will not allow any Firmware rollback or current AIO Tweaks, Mazda has specifically "incorporated countermeasures" to prevent such Connect modifications from 502.

It is worth noting that Mazda has never stated or said that Connect is or was 'open source'.

Obviously what you do to your car when out of new car warranty is your business, however, IF your car is still under NCW I strongly advise not to change system. Connect Firmware updating has never been made officially available for owners to self install.

Anyway as always don't shoot the messenger....

____________________________________________________________________________

Copied from Mazda bulletin to Dealers worldwide.

Web-site: You Can Hack Some Mazda Cars with a USB Flash Drive
https://www.bleepingcomputer.com/news/security/you-can-hack-some-mazda-cars-with-a-usb-flash-drive/

While the word “hacking” is used in the article, note that customizations cannot be carried out remotely by a third party. Also customizations do not impact functions other than Connect. (Driving functions, for example, cannot be affected.)

MAZDA CORRESPONDENCE AND SUPPORT

Mazda does not recommend such customizations due to the possibility of unexpected problems. The latest version of Connect software (v59.00.502) incorporates countermeasures globally not to allow such customizations.
Mazda is not responsible if updating the Connect software to the latest version resulted in that the customizations by any unauthorized software become invalid.

REQUEST FOR CUSTOMER CARE

Since the customer might have customized the wallpaper etc. using unauthorized software, before updating the Connect software, get his/her approval about following notes to prevent trouble.

Notes for the update
- If Connect is customized using unauthorized software, those customizations will become invalid after updating to the latest version.
- Unauthorized customization software will not work after updating Connect software to the latest version.
- The latest version of Connect firmware cannot be rolled back to the older one.
- Mazda does not recommend unauthorized customizations, and any issues related to it will not be covered under the Mazda warranty policy.

Questions and Answers

Q1: Is Mazda aware of this article on the internet?
A1: Yes, we are. Mazda does not recommend installing unauthorized software via USB or other devices to customize the settings of Connect (including wallpaper, icon layout, video playback while driving, etc.) due to the potential for unexpected problems. The latest version of Connect software incorporates global fixes not to allow the customizations mentioned in the article.


Q2: Is there any concern that customizations can be carried out remotely by a third party since the article says “hacking”?
A2: No, there is not. Please be assured and note that customizations cannot be carried out remotely by a third party, while the word “hacking” is used in the article.


Q3: Will you conduct a recall or proactive service action?
A3: These customizations cannot be carried out remotely by a third party, and can affect only on limited settings on Connect, thus there is no significant safety risk. For these reasons, Mazda will not conduct a recall or proactive service action, but customers who would like their Connect system updated to the latest version can have that done at their Mazda authorized repairer.


(From a customer who has done unauthorized customization.)
Q4: Can I keep using my customization (for example, playing video or customized wallpaper) after my Connect software is updated to the latest version (Ver.59.00.502)?
A4: No, you won’t be able to use your own customization. Mazda does not recommend unauthorized software installation due to the potential for unexpected problems. On the other hand, Mazda recommends using the less vulnerable latest version software, with safety and security. Please be aware that any issues suspected due to unauthorized software will not be covered under the Mazda new car warranty policy.

Kimiaki Inooka
Manager, Technical Information Gr.
Technical Service Dept.
Mazda Motor Corporation
 

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Gearhead
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Wow that is sad news for many thousands of M3R owners. We just need to look at the post count and the total views of this thread (1,900+ posts, over 800,000 views).

http://mazda3revolution.com/forums/...nect-all-firmware-version-only-downloads.html

I am sorry for all you have done this and/or were planning AIO upgrades!

@ASH8, thank you for bringing this to our attention even though it is/will be unpleasing (understatement) to so many.
 

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*The Electrician*
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Well then hurry the fuck up with Android auto, quit being little bitches and get your shit together mazda. Don't play games, you know your system is sub-par, get on with admitting that and let the masses use Android auto if they so desire. Fucking rediculous
 

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......

As we know 59.00.502A will not allow any Firmware rollback or current AIO Tweaks, Mazda has specifically "incorporated countermeasures" to prevent such Connect modifications from 502.

.......
Thanks for this update and the warning notice.

It does however appear that the development community has already caught up with the countermeasures with an autorun script, provided it is installed before updating to v.502:

http://mazda3revolution.com/forums/2081162-post4.html

And do so at own risk is even more applicable now.
 

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Ouch! There are way, way more members effected by Mazda's announcement about AIO and potential warranty consequences than I earlier estimated in post .
Its not contained to this forum or even Mazda 3 owners. There are Mazda owners across the board, from the MX5 to the CX 9 that are using the AIO. There are sizeable infotainment tweak threads on Miata.net also.
I would not be suprised if this is just the first step in Mazda implementing an "upgraded system option", where it will cost you extra to have the capability to personalize your system like the AIO already does.
 

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Good wide-perspective-thinking @ arathol. Had not thought beyond M3R. Glad you pointed that out.

This process of tightening down on mods re warranty claims, including physical add-owns, modifications and/or software changes as in our nav/infotainment system and our ECU's, is becoming more and more prevalent across many brands.

GM for example, implemented a year ago for major engine and powertrain repairs in their high performance vehicles, the requirement that the dealership, before they start expensive repairs, find out and report back how many times the ECU has been flashed, and separately, what is the maximum power that that engine/powertrain has ever developed. They then measure that maximum power level against their own performance tests. If the maxiumum power that the powertrain has developed exceeds the SAE certifications for that system by a certain percent, they are starting to deny warranty claims. As an example, if a Corvette developed 460 HP factory, and it was brought it in for a blown tranny, and though the preceding two tests GM learned that your tuner reprogrammed your ECU, and that your motor develops/developed a maximum of 575 HP, those things are prima facie evidence for denial of your blown tranny claim.

As modders know, when you play, you must be prepared to pay.
 

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Good wide-perspective-thinking @ arathol. Had not thought beyond M3R. Glad you pointed that out.

This process of tightening down on mods re warranty claims, including physical add-owns, modifications and/or software changes as in our nav/infotainment system and our ECU's, is becoming more and more prevalent across many brands.

GM for example, implemented a year ago for major engine and powertrain repairs in their high performance vehicles, the requirement that the dealership, before they start expensive repairs, find out and report back how many times the ECU has been flashed, and separately, what is the maximum power that that engine/powertrain has ever developed. They then measure that maximum power level against their own performance tests. If the maxiumum power that the powertrain has developed exceeds the SAE certifications for that system by a certain percent, they are starting to deny warranty claims. As an example, if a Corvette developed 460 HP factory, and it was brought it in for a blown tranny, and though the preceding two tests GM learned that your tuner reprogrammed your ECU, and that your motor develops/developed a maximum of 575 HP, those things are prima facie evidence for denial of your blown tranny claim.

As modders know, when you play, you must be prepared to pay.
Actually, Mazda has moved in the other direction. It has been said that warranty claims will be honored on ND MX5s that have been tuned and/or prepped for AutoX up to ST class. Some cars have been towed in right from the track, tune, stickers and all with no questions. Lots of manual transmissions have been replaced under this policy (known issues, thats another story). They probably don't have to, but the MX5 is marketed as a car that is made for motorsports (the single most raced car model ever :smile2:). As such its sort of expected that owners will change things in the same way that Miata owners always have in the past.:smile2:

GM, on the other hand, knows full well the issues that are inherent in the design of the new Corvette, and the end results of too much power on the cooling system. The Z06 seems to be particularly vulnerable to this failure, as noted in a recent lawsuit initiated by a group of owners. The action by GM seems to be an effort to worm out of a large number of potentially costly repairs that should be covered because its a design flaw. 15 minutes into a track day and its done ?? :surprise:
https://blackflag.jalopnik.com/corv...tter&utm_medium=email&utm_campaign=2017-06-13
 

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I really wish they just left the damn double DIN units instead of this stick on dash screen... :[ Now I remember why I bought my 6 back in 2015. :sigh:
 

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Discussion Starter · #12 · (Edited)
The Mazda Japan Bulletin detailed on Page 1 of this thread applies to all Mazda Models with Connect, including ND MX-5.
In regard to New Car Warranty applicable to the Connect system and potential voiding of warranty pertaining to Connect still applies to ND.

Obviously Mazda models in this Bulletin are ones also not represented by the Mazda 3 Revolution Forum which is dedicated to Mazda 3 model, but as we know the BM Mazda 3 was the very first model with Connect thus also has the largest following as it is still the No.1 model with the most Connect systems installed worldwide.

On screen Dealer 'model applicable chart' shows the following model chassis codes which this bulletin pertains to, they are all worldwide ND MX-5, BM and BN Mazda 3, KE and KF CX-5, TC CX-9, DK CX-3, GJ and GL Mazda 6, DJ Mazda 2, Made/assembled in Japan, Mexico, Thailand, China and Russia.
The same Connect Firmware applies to all of these models.

Mazda worldwide Dealer/Distributor Bulletin header..
 

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Mazda does not want customizations through unauthorized software? Then give us Android Auto or Apple CarPlay, it remained the only one to not offer it. It also gives us the ability to change the background (a simple modification to implement) and loseless audio support.
 

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Its probably not actually Mazda. Its more likely Johnson Controls, the designer of the software. If they do not allow alteration of their system, Mazda has to go along with that if they wish to keep any existing software use licensing. Maybe Mazda needs to rethink the whole system.
 

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Its probably not actually Mazda. Its more likely Johnson Controls, the designer of the software. If they do not allow alteration of their system, Mazda has to go along with that if they wish to keep any existing software use licensing. Maybe Mazda needs to rethink the whole system.
Fuck them - they are violating the GPL. I have every right to modify what I own. The sooner we get Rockbox/Cyanogenmod-like control over our systems the better.
 

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Guys!
AIO is not the problem for Mazda, changing of background and other tweaks also! The problem is the NAVIGATION which is overpriced and nobody wants to buy it - since the navigation hacking is simple via USB tweaks.
THAT'S the main problem for Mazda.
 

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*The Electrician*
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Guys!
AIO is not the problem for Mazda, changing of background and other tweaks also! The problem is the NAVIGATION which is overpriced and nobody wants to buy it - since the navigation hacking is simple via USB tweaks.
THAT'S the main problem for Mazda.

then explain why they are specifically stating background and other tweaks?
 
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