Make sure you got a receipt. All dealer repairs should be warrantied for 12 months or 12,000 miles whether the repair was free or not.Just got the new one installed. So far so good. I asked if this one is covered under any sort of warranty and they said "No". Brand new screen with no warranty apparently, hopefully nothing goes wrong.
Got the same thing over the weekend. They definitely should have made the envelope look better than it does (you know, something more official looking). If I hadn't seen your post first, I probably would have thought the same thing. Glad they are doing something about it, but it's too late for me since I replaced mine with a 2017 screen.I got my letter in the mail! I almost trashed it because it looked like junk with a red band that said "Important Warranty Information." I assumed that it was yet another in an endless parade of warranty offers I get for my last 3 cars. I already paid for mine, (and told my story a few pages back) so I hope the refund is painless.
I have had very similar problems with my 2014 Mazda 3 (which otherwise is a great car), intermittently over the last two years:Well, a ton of info here! I recently purchased a 2014 Mazda 3, had 0 issues during test drive or even the first day at home... All of a sudden, the touchscreen went nuts in my driveway. Through this forum, I did the touchscreen disable hack which worked for a few days of driving and then it went nuts again downshifting (mine's a manual trans) at an intersection. When I got to my destination, I verified the touchscreen was still disabled, the it did it again! I unplugged my phone (not wireless charging) that was sitting just under the CD player and plugged into the USB in the console and everything was fine again... I bought a 12V plug and have been charging my phone that way and everything seems quiet...
My current questions:
Has anyone else experienced issues with a charger cord plugged into USB? Has anyone successfully had the touchscreen replaced under the TSB bulletin outside of warranty?
Any help is appreciated!
Yes because it is a recall. They tried to shaft customers by not replacing screens or having customers pay for them. Now they are dealing with the flood of replacements since they were forced to do a recall. You will be happy when it is fixed though, I know how frustrating the issue is!I have this same problem with the "ghost touch" on my 2014 mazda 3. I went to the dealer and now I'm waiting for the screen to come in. The screens are on backorder and will take unknown time to come in 2-3 months they said on the phone.
So is it a legitimate recall?Yes because it is a recall. They tried to shaft customers by not replacing screens or having customers pay for them. Now they are dealing with the flood of replacements since they were forced to do a recall. You will be happy when it is fixed though, I know how frustrating the issue is!
Hey go to the dealer and tell them about the "ghost touch and Special Service Program SSPB6". They will do a test on your screen to determine if you do have the problem or not. Mine freaks out on random days, some days there is no problem and some days it's just pointless to have that screen. They will order you a new screen but it's on backorder so most likely going to have to wait a long time. This is in Toronto Canada maybe in the USA it might be faster.Today I had the same problem my infotainment is freaking out. It makes phone calls by itself and jumping from one thing to the other. I just had an issue with starting the car and I assume the problem was the battery. And this is happening the same time with the infotainment freaking out. I just replaced the battery and the infotainment it's still freaking out.