Ok, I finally got a response from my rep at Mazda Customer Service regarding my VIN not showing any updates, even though I'm on v25. This is what she said:I work in software, and it sounds to me like Mazda is having a lot of trouble with the latest firmware update. The fact that they basically recalled a major version (v26) gives us a sense of how bad their quality control team is. Normally you will not GA a version unless it is regression stress tested. From some of the bluetooth issues on the forums, they must not have poor test cases.
Given the possible v26 failure, they probably are running a control test on v27. Based on purchase data, they'll get a wide distribution of Mazda3 2014 units and they specifically allot those VIN numbers to get the v27 upgrade. Depending of the complexity of the software distribution kit, the dealer may or may not be able to provide the v27 update to everyone. It would be very simple for the manufacture to include a signature based on VIN.
What it means for you - until v27 is truly GA, I would say just don't push the dealer for it. Try in 3 months to take v27.
I have v25 and haven't checked for v27 availability yet - nevertheless I am not experiencing any of the issues you guys are having. The only problems I have are GPS lock issues, audio play folder lock and bluetooth streaming spottiness probably caused by the very slow import feature (instead of looking for checksum changes).
"Per our conversation, I have researched your request and have been assured that your vehicle is equipped with the latest software update available which is a modified version 25. I would encourage you to keep checking with a Mazda technician when you take your vehicle in for service for any updates."
So I guess I ain't getting v27....I will have to wait for the next update.