Hi all,
New to the forum and hope you can help. You guys seem like an amazing source of information, thank you for your contributions.
I’m in a bit of a dilemna. I want to purchase a 2014 Mazda3 Sport with touchscreen from a non-Mazda dealer. When I went to look at the car, the radio was acting up. It seemed to have the ghost touch issue, but also, the dial was not working properly - it wouldn’t always respond to turning and pushing the home and back buttons.
I’m wondering if the dial not working is possibly RELATED to the ghost touch issue.
My dilemna is that the dealer I’m working with seems clueless about this and we have both called Mazda dealer to ask if it’s covered, but Mazda says they can’t guarantee it unless they see the problem for themselves and diagnose it to be ghost touch.
The dealer I am considering purchase from will not guarantee that they can commit to making the radio work or that it will be covered upon purchase.
Mazda dealer says if problem exceeds that of “ghost touch” issue, and is related to the dial or head unit itself, costs could be upward of $1000 + $500 Canadian for parts alone, plus labour.
Has anyone had this issue where dial is not function properly due to ghost touch issue and see it resolved when touchscreen was replaced under bulletin SSPB6?
Normally I would run away from a dealer who is so clueless, but they are asking an excellent price for this car with no accidents, and Immaculate body, so I think there is an opportunity to be had here, but not if the radio isn’t fixable under warranty and ends up costing me another $2000 - No thanks.
Thank you.
New to the forum and hope you can help. You guys seem like an amazing source of information, thank you for your contributions.
I’m in a bit of a dilemna. I want to purchase a 2014 Mazda3 Sport with touchscreen from a non-Mazda dealer. When I went to look at the car, the radio was acting up. It seemed to have the ghost touch issue, but also, the dial was not working properly - it wouldn’t always respond to turning and pushing the home and back buttons.
I’m wondering if the dial not working is possibly RELATED to the ghost touch issue.
My dilemna is that the dealer I’m working with seems clueless about this and we have both called Mazda dealer to ask if it’s covered, but Mazda says they can’t guarantee it unless they see the problem for themselves and diagnose it to be ghost touch.
The dealer I am considering purchase from will not guarantee that they can commit to making the radio work or that it will be covered upon purchase.
Mazda dealer says if problem exceeds that of “ghost touch” issue, and is related to the dial or head unit itself, costs could be upward of $1000 + $500 Canadian for parts alone, plus labour.
Has anyone had this issue where dial is not function properly due to ghost touch issue and see it resolved when touchscreen was replaced under bulletin SSPB6?
Normally I would run away from a dealer who is so clueless, but they are asking an excellent price for this car with no accidents, and Immaculate body, so I think there is an opportunity to be had here, but not if the radio isn’t fixable under warranty and ends up costing me another $2000 - No thanks.
Thank you.