[Tustin Mazda3]

Took my car in today and the service writer told me there was an extended warranty offered by Mazda USA. Asked the cost and he said it was free. I didn't even mention the problem when writing up my service. Ask for Jefferson, service writer.


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[mazda3415]

Took my car in today and the service writer told me there was an extended warranty offered by Mazda USA. Asked the cost and he said it was free. I didn't even mention the problem when writing up my service. Ask for Jefferson, service writer.
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Yep, same thing happened to me. I called them in regards to the recalls and they told me that if the dash pops out, you can take it into any Mazda dealership and they will fix it for you for free!

 

[sjschall]

This is encouraging to hear - I have the dash lifting issue as well, and my research had showed that most people were being told by the dealer that the recall only covered melting, not lifting. I am taking mine in for service in the L.A. area in a couple weeks and can report back.

 

[Daniel15]

This same problem happened recently on my 2012 Mazda3, I guess due to the hot weather we had recently in California. I've noticed that some people in this thread said that their dealer would fix it for free, while others wouldn't. Should I contact the local Mazda dealership and see what they say?

Thanks!

 

[Daniel15]

So, good news. I emailed Mazda and they said that there's a Special Service Program (SSPA9) which covers this repair:

Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the New Vehicle Limited Warranty (Normal Warranty coverage) for specific repair of instrument panel on certain 2010-2013 Mazda3 vehicles produced from May 6, 2010 through July 19, 2013.

The New Vehicle Limited Warranty (Normal Warranty coverage) for instrument panel replacement due to warping or gap is extended to 7 years (84 months) from the original warranty start date or April 30, 2018 whichever is later, with no mileage limitation.

On certain 2010-2013 Mazda3 vehicles, the instrument panel just above the information display may be warping, generating a gap between the instrument panel and information display, if exposed to heat under high ambient temperature.

If the instrument panel of your Mazda3 vehicle has the warping on its surface or a gap exists between the instrument panel and information display, please make an appointment with your Mazda dealer to have your vehicle repaired. Your dealer will replace the instrument panel of your vehicle with a modified one, free of charge.

 

[sjschall]

Happy to report - another free popped-up dash replacement. Picked up from the dealer today. Glad they are fixing these.

 

[kms1990]

kms1990 good spy. I have the same issue and will be attempting to fix as you did. If you are still around on the forum can you advise if the fix continued to work or whether the separation returned?

still hanging around but don't have the car anymore, it did work for about 3 months then I hit a speed bump a little bit faster than I should have (no bottoming out or anything, but maybe 5mph faster than I shoulda and pop! I heard it pop and looked sure enough popped back out, so It must be vibrations from road bumps exposing a weakness in clip design, or heat as their advisory states, my car had been in texas its whole life.

I got rid of the car for other reasons, partially due to headroom and cargo room needing to be taller/bigger respectively as I transport computer equipment from site to site a lot. and a few other issues mechanically that I did not want to pay to fix like notorious auto tranny issues non skyactiv 2010-13 3s had,I think 10-13 was a bad time for quality in mazdas a lot of little issues that are easy to fix but shouldn't keep happening and a few big ones that really shouldn't have happened at lower mileage like mine was or at all in the case of the tranny. 14+or 09 back 3s 14+ 6s or any mazda for that matter I would buy in a heartbeat if it was kept in good shape (used) and obviousy that means I still like mazda I think my car had someone not really do much upkeep or not enough, and 09 was when Mazda was sold by ford so they lost a lot of good funding there and I think 10-13 was a transition time for them and they had to figure out what to do and how to move forward and this let quality and some minor design element issues go unfixed. 14+ they figured it out and the mazda I really know was back. mazda, Nissan and Toyota mainly mazda and Nissan are the brands I look to when I need a car as I have had better experiences with their cars and trucks

 

[alysssastout91]

I thought it was only for the sticky dashboards too but my car also is a 2013 Mazda 3 and has the dashboard rising up away from the console. I also have the problem with my headlights flickering which was mentioned by someone else earlier in this forum. In my opinion, this is an issue with the 2013 Mazda 3 not any owner and the dealership should fix it!!

 

[Quanydryclean]

Officials

 

[Quanydryclean]

Officially my 2012 Mazda 3 dash is getting fixed for freeeeeeee. Dash popped from heat even with covering up.

 

[Tustin Mazda3]

I had that problem on my 2013 after warranty had expired. It is a known problem and Mazda dealer fixed it for free under their extended warranty for this issue.

 

[dhabicht1]

Just Done

Just had this and hatch struts done at the dealer for no charge yesterday.

 

[Flipztuh24]

Took my car in today and the service writer told me there was an extended warranty offered by Mazda USA. Asked the cost and he said it was free. I didn't even mention the problem when writing up my service. Ask for Jefferson, service writer.


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[/QUOTi have the sav

Yep, same thing happened to me. I called them in regards to the recalls and they told me that if the dash pops out, you can take it into any Mazda dealership and they will fix it for you for free!

But Mazdausa mentioned it pop out it's not covered.

 

[blufish312]

My dash was popped up as well (bought it that way last year) and I was able to fix it with gorilla glue easily enough, but the clear display covering the radio is cracked. Does anyone know if this is removable from the top of the dash or is it part of the top of the dash and needs to be replaced as a unit??

 

[NeverenderProvision]

My dash was popped up as well (bought it that way last year) and I was able to fix it with gorilla glue easily enough, but the clear display covering the radio is cracked. Does anyone know if this is removable from the top of the dash or is it part of the top of the dash and needs to be replaced as a unit??

What kind of gorilla glue did you use and how did you get the dash to stay in place while it dried? My local dealerships said my 2013 is out of warranty and that it's a $1500 job to fix. I'm trying to find a way to glue it down myself.

 

[blufish312]

What kind of gorilla glue did you use and how did you get the dash to stay in place while it dried? My local dealerships said my 2013 is out of warranty and that it's a $1500 job to fix. I'm trying to find a way to glue it down myself.

Yeah, screw that! I paid like 3 grand for the car, no way I'd drop that on a dash fix. I used regular gorilla glue, ran a seam along the leading edge. You want to make sure you don't use too much that it drips inside the clear plastic part of the display - less is more. I held it down with some speakers still in the boxes, but I'd guess you could use books or textbooks would work really well. If you stack enough, they'll wedge in against the windshield and that will hold pressure.

 

[blufish312]

Also now that I'm thinking of it, there's a 2 sided gorilla tape that might work as well using the same method, and that way you wouldn't risk the glue running behind the display. Might be worth trying.

 

[Tustin Mazda3]

I thought it was only for the sticky dashboards too but my car also is a 2013 Mazda 3 and has the dashboard rising up away from the console. I also have the problem with my headlights flickering which was mentioned by someone else earlier in this forum. In my opinion, this is an issue with the 2013 Mazda 3 not any owner and the dealership should fix it!!

The dealer will fix the dash under an extended warranty. No cost to you. The flickering lights require a reflash of your car's computer. If out of warranty, they will try to get you to pay. Just tell them you want to talk to the service manager and raise a big stink, they might do it for free too.

 

[NeverenderProvision]

Also now that I'm thinking of it, there's a 2 sided gorilla tape that might work as well using the same method, and that way you wouldn't risk the glue running behind the display. Might be worth trying.

Do you think the tape would be strong enough? And do you think you can send a picture of how your dash looks? I ordered Gorilla Glue epoxy that's coming in the mail today but I don't want to make my dash look like crap, especially if glue leaks out from the pressure.

 

[NeverenderProvision]

Here's an update for any other poor souls that get turned down for getting their dash fixed.

I tried to use Gorilla heavy mounting tape but it didn't work because the strips have to be cut too thin to really form a great hold, so I took the risk on original Gorilla glue.

I followed blufish312's advice and only applied a super thin layer of the glue to the dash, going on the inner-most edge. I used a small popsicle stick (one for stirring coffee) and slowly applied the glue to the dash and spread it thin. Once I felt like I had enough glue, I wedged everything down with 30 pounds worth of small weights from adjustable dumbbells. I let that sit over night and this morning it seems to be holding up fine. I'll definitely update on here if the dash pops again but my fingers are crossed that I'm no longer plagued by this stupid issue.