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Discussion Starter · #1 · (Edited)
2016 Mazda3 sTouring 5-door. My navigation map updates expired in June 2020. Before they expired I successfully updated to the most recent maps using Mazda Toolbox. Meanwhile I haven't renewed map updates.

I'm running Windows 7 SP1 on the desktop and laptop that have Mazda Toolbox which Mazda says is still compatible.

Short version - I cannot get past a Windows 'CONNECTION ERROR 104 There has been a problem connecting to the internet. Please check your internet connection.' pop up message when I launch Mazda Toolbox or Mazda Update Toolbox while they try to search for updates. So neither one works now.

Long version - This week I got the email from Mazda to let me know there is a new update for North America maps. As the email directed I downloaded and installed the latest version of Mazda Update Toolbox (not Mazda Toolbox). When I launched it I right away got a Windows CONNECTION ERROR 104 pop up message. When I moved that error pop up, behind it was the pop up saying it was searching for updates. When I closed the error pop up the searching for ipdates pop up closed as well and I was back to the desktop again.

I noticed that the old Mazda Toolbox had not been uninstalled when I installed Mazda Update Toolbox. So I ran the old Toolbox to see what would happen and I got the same CONNECTION ERROR 104 message.

I have uninstalled and reinstalled both versions of Toolbox, with and without Run as Administrator, launched both versions of Toolbox with and without Run as Administrator, have turned off all anti-virus and anti-malware software, have searched and searched for solutions and found a few people with the same problem but no solutions . . . I can't get past this error on two different PCs, a desktop and a laptop, both running Windows 7.

So it appears I'm dead in the water as far as Mazda Toolbox\Mazda Update Toolbox goes.

Is anyone else out there having this problem?

Is anyone out there able to successfully run Mazda Toolbox or Mazda Update Toolbox and get the map updates on Windows 7?

By the way, I realize I also will have to pay to extend my expired updates if I do get this working . . .
 

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I have the exact same issue with a 2018 Mazda3. I downloaded and installed both Mazda Toolbox and Mazda Update Toolbox and when I try to open either one I am greeted with Error 104 and the program can't even open. I am also running Windows 7. There is another user with the same issue on a website called WindowsBBS (username LarryB). I read the thread there and every post was useless, except that Larry did mention that the program apparently worked on his other computer running Windows 10. So I really think Mazda is just lying about the program being compatible on Windows 7. As usual, people said to run a virus scan and to use the command prompt to renew your IP settings, which of course never do anything. I'll try running it on another computer eventually and I might report back results. I know that Mazda will charge a fee for updating the map database. I think the fee is $85 but I'm not sure. Last resort would be to bring your car in to the Mazda dealership and ask them to update it for you, although that's actually the first thing I did but instead of doing anything, they just gave me a printout of instructions on how to update the maps myself. Really, Mazda? Anyway, if nothing ends up working then I'm thinking of going to Mazda and telling them that I lost the navigation SD card and I want to buy another one. Surely the new one they sell me would have the most updated map database on it. I also expect it to cost more than $85.
 

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Followup from my last comment. I was never able to get the program working on Windows 7. I did not try any Windows 10 or 11 machines. What I did do however, was I bought a brand new 2022 navigation SD card from a site called Navi-World. You'll have to research which model of SD card is right for you. In order to update your navigation the traditional way, you'd have to pay $85 to Mazda through the app. I managed to find the SD card I wanted for $64, taxes and shipping included. I waited 3-4 weeks to receive it in the mail and I plugged it into my Mazda and it works fine. Roads that didn't exist before are now showing up on my maps. I'm pretty happy with the solution I found.
 

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Discussion Starter · #6 ·
Update to my post five posts up. I had to go to a Windows 10 PC to get the current Mazda Toolbox to install. It just wasn't going to work on Windows 7 regardless of what Mazda says. From there I was able to successfully install the Toolbox, buy the three year update, and download and install the updated maps.

All went well except that now the touch screen does not always respond to touches, particularly inside the navigation app. I have to use the rotating nob on the console to move around and enter my input. That's disappointing.

I'm still on firmware 59.00.502 NA N if that matters.
 
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