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That's egregious for a 2-year-old car. Mine is only a few months old, but I very quickly gave up on trying not to scratch it -- an impossible obsession. If they don't want to replace just that piece, try and see if you can order one from elsewhere.

If I were you, I would look at purchasing one of the stick-on covers that are so popular. It may not look 100% perfect on the sharp cracks, but it would reduce the risk of injury and would at least hide the issue.
 
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