The first incident happened a few weeks after I got the car. I called the DMV to get my permanent tag since my temporary one was about to expire. They told me they didn't have the car in their system (or something like that) and the dealer needed to send the paperwork over.
OK, so I called the dealer and asked to speak with the tag officer. I left a message with my call back number on her voice mail. A few days went by and I didn't hear anything from her- so I called back. The same thing, I left another message. A few more days go by and now I'm getting irritated. I spoke to the receptionist that answered the phone and asked her if the tag officer was there today while explaining the fact that I had called and left a few messages before. She said the tag officer is there. And transferred me. And big surprise, the tag officer didn't pick up. I work with the general public and I know that a rude customer gets nowhere, so I stayed calm and polite while letting them know about my problem.
By now, my temporary tag had expired and I was about to make my first payment on a car I couldn't even drive. I was pissed. I called again a few days after my previous call and got the tag officers voice mail. I didn't even leave a message this time. I decided to send an email to their internet sales manager letting them know they had a dissatisfied customer. This guy got on it and emailed me back pretty quickly. I called the next day and FINALLY got the tag officer on the line. She told me she sent the paperwork but I should be able to get the tag when I wanted to.
This is the exact email I sent to their service department after it all happened. They called me back when I was at work a few days later, but by then I stopped caring. I just decided to stop going there. Period.
I was treated with respect. My problem was the sticker shock on the service. I drove an hour from home to get to the dealership for an oil change. The service attendant pointed out the worn tread on my tires and suggested a tire rotation. I agreed with him on the need to perform both the oil change and the tire rotation. I asked what it would come out to and he said 40 something dollars.
While waiting in the waiting room, I saw a sign with a price list. An oil change and tire rotation were in the $40 dollar range, but they had a special for both services at $24 or $29 (I can't remember the exact amount).
When my vehicle was finished, I saw a price of $85.62 for an oil change, tire rotation, and tire balancing. When I asked about the $24 special, I was told it did not include a tire balance. It was about 4:00 PM, I had driven an hour to the closest Mazda dealership, and I had an hour long drive home. I was too tired to argue with them there.
Not only did I not ask for a tire balancing, but they didn't say they were performing it, or quote me an $85 fee for what I would be getting done that day. From my point of view, it looks like the stereotypical "shady" car dealer. If I needed my tires balanced, they could have mentioned it. An oil change and rotation for $24 sounds nice, but I also got this $60 balancing I didn't know about. Highly dissatisfied.
Hey! Don't knock facebook!