Yeah, they gave the TSB# for the repair they were doing on my suspension, and only did half the work the first time to try to save cost. When they replaced the control arms on the second time of that visit, they left them loose and it was clunking over even small bumps and my steering was all over the place. I don't trust them at all to work on the car.Wow.... sorry to hear you've had such a battle. I don't think anyone here will blame you for the way you reacted to the service manager. I don't think I would have done differently.
Even given the issues, my dealer is reputed to be one of the better ones. That is not a compliment!
I will say that they didn't argue with me on the brake caliper thing. I bled them out myself, but sent an email to their manager. I see this kind of mistake as dangerous and shoddy work. I figure if I can't trust them to do a simple task like bleeding brakes, how can I trust them with anything?
In other words I buy parts there. I will say that their sales department was excellent. No BS from them what so ever.